Lead Member Services Rep
The Call Center Operations Team Lead will uphold and administer the Call Center department functions, oversee the daily calls and activities in the Call Center to ensure all member and provider issues are resolved professionally, accurately, and timely. Assist the Call Center Operations Manager in adherence of policies and procedures, coaching, training and communication of important information to all representatives.
Oversee day-to-day operations set forth by the Management Department - emphasis on Health Choice lines of business. Assist members and providers in utilizing the Health Choice Plans to access covered benefits and services to meet individual health care needs. Participate in marketing / community outreach activities sponsored by Health Choice.
High School Diploma / GED
Some college preferred - focus in business or healthcare
At least two (2) years customer service experience
At least one (1) year of supervisory or team lead experience in a call center environment
Experience working with Medicaid and / or Medicare plans, preferably AHCCCS
Bilingual (Spanish) preferred
Experience working with Word, Excel, and PowerPoint