Job Description

The Pharmacy Quality Program Coordinator will perform phone based outreach to providers, members, and/or pharmacies to address clinical gaps in care including but not limited to:

  • Statins in persons with diabetes
  • Blood pressure medication adherence
  • Cholesterol medication adherence
  • Diabetes medication adherence
  • Medication use for rheumatoid arthritis
  • Osteoporosis management
  • Other types of outreach as needed by the medical and pharmacy teams

Train and motivate staff to address quality-related gaps in care. Identify barriers to productivity and quality; appropriately escalate concerns to management in a timely manner.



  • High School Diploma or GED
  • Pharmacy Technician license issued by the Arizona State Board of Pharmacy strongly preferred
  • Two (2) or more years in a direct patient care setting, retail pharmacy, or in the pharmacy department of a health plan or Pharmacy Benefit Manager (PBM)
  • Experience taking customer or member calls is required
  • Experience working in a retail pharmacy is preferred
  • Experience working with pharmacy claims and troubleshooting claims rejections is strongly preferred
  • Must have basic knowledge of Microsoft Excel and Word

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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