Job Description

The Pharmacy Technician processes written and telephone requested services by providers for Health Choice members within established timeframes, following Health Choice criteria and guidelines. This position also completes data entry and provider notification to ensure timely service to members and answers a high volume of calls within contract-mandated timeframes.

Answer prior authorization/pharmacy calls

Review prior authorization requests:

GÇóReview requests based on current medication formulary and Health Choice established guidelines

GÇóIf determination is not made, forward PA request to Supervisor/Manager

GÇóContact referring provider to obtain additional information needed to make determination

GÇóFax decisions to requesting providers

GÇóEnter appropriate authorizations and notify provider of approval

GÇóDocument criteria met in electronic medical record system

GÇóComplete processing within established timeframes

GÇóProcess incoming faxes

Assist other departments with Prior Authorization needs:

Assist Utilization Review Nurses with obtaining authorizations and coordinating care for discharge planning, forward appropriate referrals to case management.

GÇóEnter authorizations for nurses for discharge care

GÇóCollaborate with MCH and Behavioral Health staff for pharmacy-related requests

GÇóAssist Member Services with formulary questions and pharmacy requests

GÇóAssist Disputes/Appeals department with pharmacy-related information during appeals process

Provide ongoing education and training to physicianGÇÖs offices and facilities:

GÇóInform offices of any updated or changed policies and procedures or changes to the formulary

GÇóEnsure all physicians and facilities are educated on proper authorization procedures as well as new pharmacy guidelines

GÇóEducate providers regarding Medicare benefits

Health Choice exists to improve the health and well-being of the individuals we serve through our health plans, integrated delivery systems and managed care solutions. We strive to recruit and retain only the finest health care professionals with the highest levels of integrity, compassion and competency. If you are driven by your own personal commitment to these values and desire to work in a team-focused, collaborative and supportive environment GÇô while still being valued for your individual strengths GÇô Health Choice is the place for you.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


High School Diploma / GED

Certified Pharmacy Tech active and good standing in Arizona

Previous Medicaid / Medicare experience

Previous call center experience

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online