Job Description

This position performs a broad range of administrative functions to support the Quality Management Department. Responsibilities include: performing data entry into multiple databases, collaborating with providers on quality of care and reporting requirements, and ensuring, compliance with regulatory timeframes.


  • Tracks provider performance and quality management indicators from data submitted to and compiled by HCIC, and requests information from providers or HCIC staff, as needed.
  • Verifies data in the seclusion and restraints database from provider reports, prepares monthly and quarterly reports for AHCCCS and the work group in an accurate and timely and manner.
  • Documents meeting minutes and for the QM Committee, Morbitity and Mortality Committee, and other meetings, as assigned.
  • Assists QM Unit in scheduling and coordinating meetings and committees.
  • Assists providers in accurately submitting Incident/Accident/Death Reports (IAD) into the Quality Management System (QMS) Portal. Prepares and sends correspondence to providers and others on quality concerns and other matters.
  • Prepares and submits AHCCCS deliverables.
  • Responds to inquiries and requests from the unit and other HCIC staff in an accurate and timely manner.
  • Manages and tracks processes for acquiring necessary medical records and documentation to support clinical care reviews and investigations.
  • Performs other duties of a similar nature and level as assigned.


  • Administrative support experience required.
  • Previous demonstrated experience with project coordination is required.
  • Ability to communicate effectively both verbally and in writing
  • Ability to prioritize work to meet contractual deadlines
  • Knowledge of the Arizona behavioral health system helpful.
  • Skill in establishing and maintaining harmonious working relations with those contacts in the course of work;
  • Proficient use of a variety of computer based technologies including Microsoft Office products;
  • Valid Class D Arizona Drivers’ License.

Application Instructions

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