Position Purpose: As a member of the SHCN Information Services team, the systems analyst is responsible for the technical design, development, and support of various application and reporting solutions that will help facilitate and support operations, monitor quality and utilization, and document and streamline regulatory deliverables.
- Troubleshoot, test, and coordinate resolution of reported software defects and/or data issues while providing status to affected teams
- Control proposed solutions, modifications, and fixes by translating business requirements into technical specifications and documentation, coordinating development and deployment, establishing monitoring, and communicating and educating support staff on changes
- Provide feedback, data mappings, and/or best practices to development teams based on existing development solutions, standard business processes, and vendor recommendations
- Establish standard procedures and document system workarounds for commonly reported issues experienced by support staff
Education / Experience / Other Requirements
Years of Experience: